Amazon agreed to nearly $1 billion in refunds and settlement payments tied to a class action over allegedly mishandled returns, with eligibility generally covering customers who returned items after Sept. 5, 2017 and requested refunds that were not received. Separately, Google agreed to a $68 million class-action settlement over allegations that Google Assistant recorded private conversations without the “Hey Google” wake phrase and shared collected conversations with advertisers; the proposed settlement would allow consumer claims for up to three devices and also covers attorneys’ fees and related costs.
In parallel, the U.S. FTC warned of IRS tax-refund impersonation scams delivered via text/email that attempt to trick recipients into clicking links and providing sensitive data such as bank account details or Social Security numbers. While the Amazon and Google items are legal/consumer-privacy settlements and the IRS item is generic fraud-prevention guidance, all three reflect ongoing consumer risk around refunds and data handling, with the IRS-themed lures specifically designed to harvest credentials and enable identity theft and fraudulent refund claims.

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Following the settlement and review, some affected Amazon customers began receiving unexpected refunds, in some cases exceeding $1,000. Claim filing for separate settlement funds had not yet opened pending a final fairness hearing.
Google agreed to a $68 million preliminary settlement in Northern California federal court to resolve a class-action lawsuit alleging Google Assistant recorded private conversations without the 'Hey Google' wake phrase and shared collected conversations with advertisers. The settlement would let consumers submit claims for up to three devices, with Google covering claims payments, attorneys' fees, and other expenses.
In 2023, Amazon agreed to a class-action settlement over return refunds it failed to issue, providing nearly $1 billion in value including $600 million in refunds and $309.5 million for a common fund. The deal also included more than $363 million in non-monetary relief to improve return and refund processes.
Amazon said an internal review found a very small subset of customer returns that had not been properly resolved with refunds. This review led to remediation and the later settlement terms.
Customers who requested refunds for returned Amazon items began falling into the affected class period for mishandled returns. The settlement covers unresolved return-refund cases dating back to September 5, 2017.
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