Multiple industry reports and expert commentary indicate a sharp rise in AI-enabled fraud and cybercrime techniques, including voice and virtual meeting scams and deepfake-driven social engineering. A Pindrop report cited a 1,210% increase in AI-enabled voice and virtual meeting fraud over the prior year, with attackers using interactive voice response (IVR) systems for reconnaissance and then leveraging that intelligence for account hijacking; healthcare and retail were reported as the most impacted sectors, alongside growing AI-assisted return fraud that targets low-dollar refunds at scale.
Separately, Malwarebytes reported that AI use in cybercrime accelerated in 2025, but that hands-on-keyboard intrusions still dominated, while ransomware activity rose 8% year-over-year to record highs and 86% of intrusions involved remote encryption, often originating from a single unprotected system. In financial services, experts warned that agentic AI capable of autonomously initiating transactions is creating a “dual authentication crisis,” requiring institutions to validate both intent (whether a user authorized an agent’s actions) and integrity (whether the agent is operating as designed), shifting authentication from identity-only checks (e.g., passwords/MFA) toward verifying delegated authority and agent behavior.

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By early 2026, fraud experts warned that banks' growing use of autonomous AI agents to initiate transactions and manage accounts was creating a dual authentication problem: validating both user intent and agent integrity. Existing MFA and human-centric fraud models were described as inadequate for continuous, agent-driven transactions, prompting new vendor and network initiatives such as Know Your Agent and agentic commerce standards.
The same reporting highlighted increased AI-assisted return fraud in retail during 2025, with bots automating many low-dollar refund requests to stay below review thresholds. The trend was attributed to AI's growing affordability, stealth, and scalability for fraud operations.
A report found AI-enabled voice and virtual meeting fraud increased 1,210% from January to December 2025, far exceeding the rise in traditional fraud. Attackers commonly used IVR systems for reconnaissance and then leveraged the information for account hijacking, with healthcare and retail among the most affected sectors.
Malwarebytes said ransomware activity rose 8% year over year in 2025 to record levels, with most intrusions involving remote encryption often starting from a single unprotected system. The United States accounted for nearly half of detected ransomware attacks, and incidents were seen across 135 countries.
Malwarebytes reported that the use of AI in cybercrime increased over the course of 2025, enabling faster and more effective intrusions, including early deepfake-based social engineering. Despite this growth, the company said hands-on-keyboard intrusions remained the leading incident type in 2025.
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