Threat Actor Claims Adobe Support Breach via Third-Party BPO

A threat actor using the alias "Mr. Raccoon" has allegedly breached Adobe support systems through a third-party Indian BPO contractor and claims to have stolen a large cache of sensitive data. According to unverified reports and social media posts, the actor first compromised a contractor employee with a malicious email delivering a remote access trojan, then expanded access by phishing the employee’s manager. The attacker says the intrusion exposed more than 13 million support ticket records, roughly 15,000 employee records, internal documents, Adobe’s Microsoft SharePoint environment, and submissions from Adobe’s HackerOne bug bounty program.

The reports further allege the actor abused overly permissive ticket export functionality that allowed bulk extraction of support data in a single request, raising concerns about phishing, identity theft, and exposure of unpublished vulnerability disclosures. The incident, if confirmed, would represent a significant third-party supply chain compromise affecting Adobe’s support operations. Adobe had not publicly confirmed or denied the claims at the time the reports were published.