Atlassian disclosed CVE-2019-14994, a critical path traversal flaw in Jira Service Desk Server and Data Center that lets an authenticated user with customer portal access bypass portal restrictions and view issues across Jira Service Desk, Jira Core, and Jira Software projects on the same instance. The bug affected multiple releases before 3.9.16, 3.16.8, 4.1.3, 4.2.5, 4.3.4, and 4.4.1; Atlassian said Jira Service Desk Cloud and Jira Core or Jira Software deployments without Jira Service Desk were not affected.
Independent analysis showed the traversal could reach administrative portal resources and expose broad issue data through search and export endpoints using JQL, making exploitation especially concerning where self-registration allowed easy portal access. Atlassian urged customers to upgrade immediately and offered temporary mitigations such as blocking requests containing .. at a reverse proxy or load balancer, or adding redirect rules in urlrewrite.xml, while researcher Sam Curry warned that redirect-based defenses might be bypassed through alternate encodings and reported discovering the issue during an Atlassian Bug Bash.

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3 events from the most recent confirmed update back to the earliest known activity.
Sam Curry published a detailed analysis showing how traversal requests could bypass portal separation and how Jira search and export endpoints could be used with JQL to retrieve broad issue data. The write-up also questioned whether Atlassian's suggested redirect-based mitigation would fully prevent alternate encodings from reaching administrative endpoints.
Atlassian disclosed CVE-2019-14994 on 2019-09-18, describing it as a critical path traversal vulnerability in Jira Service Desk Server and Data Center. The company released fixed versions 3.9.16, 3.16.8, 4.1.3, 4.2.5, 4.3.4, and 4.4.1, and recommended immediate upgrades or temporary mitigations such as blocking '..' requests.
Sam Curry discovered CVE-2019-14994 during an Atlassian Bug Bash hosted by Bugcrowd. The flaw allowed a user with customer portal access to traverse to administrative portal resources and disclose issue data across Jira projects.
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