Block, Inc., the owner of Cash App, agreed to pay $45 million to settle allegations from 46 states that it misled users about the app’s security protections and failed to adequately protect them from fraud. State investigators said Cash App presented itself as offering bank-like safeguards while maintaining weak identity verification, permissive account creation controls, and inadequate customer-support practices that allowed scammers to create networks of fraudulent accounts and exploit users seeking help.
Authorities said the absence of a real customer-support phone line until 2021 drove victims to fake scammer-run support numbers, while promotions including “Cash App Fridays” allegedly increased users’ exposure to scams. Under the settlement, Block did not admit wrongdoing but must provide 24/7 live customer support for fraud issues, maintain substantial human-staffed coverage, improve scam education, and halt marketing practices known to increase fraud; Vermont said it will receive $1.3 million from the multistate agreement, which also reinforces a related 2025 CFPB consent order requiring Block to distribute $75 million to $120 million to states.

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Vermont announced it will receive $1.3 million from the $45 million multistate settlement with Block. State officials said the case involved allegations that Cash App failed to shield users from fraud and misrepresented the platform's safety.
Block agreed to pay $45 million to settle allegations from 46 states that it misled users about Cash App's security and failed to adequately protect them from fraud. The settlement requires measures including 24/7 live customer support for fraud claims, limits on risky marketing practices, and user education about common scams.
A related Consumer Financial Protection Bureau consent order in January 2025 required Block to distribute between $75 million and $120 million. The multistate settlement announced later was described as reinforcing that order.
On January 16, 2025, the CFPB ordered Block to provide up to $120 million in consumer refunds and other redress and to pay a $55 million penalty over Cash App's weak security practices and deficient handling of unauthorized transactions. The order also required 24-hour live customer service, proper fraud investigations, and timely refunds where appropriate.
Investigators said Cash App did not maintain a real customer-support phone line until 2021, which left users vulnerable to scammer-operated fake support numbers. The absence of accessible live support was cited as a factor that enabled fraud on the platform.
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