Valve has notified European customers who bought Steam hardware that personal delivery and order data was likely stolen after a cyberattack on shipping partner CEVA Logistics. The company said attackers had access to CEVA servers between July 29 and August 1, 2026, exposing names, addresses, phone numbers, email addresses, and the type and price of ordered products tied to Steam hardware shipments, including older purchases such as Steam Machines and Steam Controllers.
Valve said the breach was limited to fulfillment data held by CEVA and did not expose Steam account credentials, payment card information, or Steam Guard codes. The company warned affected customers to expect phishing emails, text messages, and phone calls impersonating Valve, Steam, or delivery firms, including scams requesting customs or delivery fees or login details. CEVA said it isolated affected systems, notified data protection authorities, and brought in external investigators after the attack also disrupted operations at eight European warehouses.

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Valve said it is notifying data protection authorities in affected countries following the CEVA Logistics breach affecting European Steam hardware customer data. The statement accompanied Valve's customer notifications about the likely exposure of shipping and order information.
Valve began notifying affected Steam hardware customers in Europe about the CEVA Logistics breach and warned them to expect phishing emails, texts, or calls impersonating Steam, Valve, or delivery firms. Valve also said no Steam account credentials, payment information, or Steam Guard codes were exposed.
Valve said it learned on August 7, 2026 that attackers had stolen information tied to European Steam hardware orders handled by CEVA Logistics. The exposed data likely included names, addresses, phone numbers, email addresses, and product type and price.
Bol said the Dutch Data Protection Authority was informed on August 3, 2026 about the possible customer data leak tied to the cyberattack on CEVA Logistics. The notification followed CEVA's August 1 alert to Bol and preceded customer emails sent after further investigation.
Multiple organizations, including Bol, De Bijenkorf, Ajax, ING, and Ace & Tate, reported that customer shipping information held by CEVA Logistics was affected by the incident. Some also disclosed operational fallout such as order delays and cancellations tied to the disruption at CEVA's European warehouses.
The Dutch Data Protection Authority and other law enforcement agencies were reported to be investigating the CEVA Logistics cyber incident affecting eight European warehouses. The investigation was disclosed alongside retailer notices describing operational disruption and possible exposure of customer shipping data.
CEVA Logistics informed multiple European retailers that a cyberattack had disrupted operations at eight of its warehouses in Europe. This disclosure was reported as occurring on August 1, 2026.
Valve said attackers had access to CEVA Logistics servers during a cyberattack affecting its European hardware distribution operations. The intrusion window was stated as July 29, 2026 through August 1, 2026.
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