Jack Henry & Associates disclosed that a vishing social-engineering attack attributed to ShinyHunters compromised a limited portion of its internal, non-production corporate environment. The attackers attempted to extort the company, but Jack Henry said it did not pay; it engaged external forensic specialists and U.S. federal law enforcement to investigate.
Jack Henry said its customer systems, core platforms, operating systems, and daily processing services were not accessed or disrupted, and it reported no service outage. Personally identifiable information tied to fewer than 10 customers was affected; the company notified its more than 7,200 client institutions and offered two years of credit monitoring to affected institutions' account holders.

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Jack Henry deployed security protocols to isolate affected systems, engaged an external forensic firm, and cooperated with U.S. federal law enforcement. It notified more than 7,200 client institutions and offered two years of credit monitoring for affected institutions' account holders; it reported fewer than 10 customers' PII was affected and no customer systems or processing services were disrupted.
Jack Henry & Associates disclosed a cybersecurity incident affecting a limited portion of its internal, non-production corporate environment. The company attributed the intrusion to a vishing social-engineering attack by ShinyHunters and said the actor later attempted extortion, which Jack Henry did not pay.
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