Microsoft confirmed that September Windows 11 security updates KB5124008 and KB5124012 can disable USB Audio Class 1.0 devices on Windows 11 24H2 and later systems. Affected devices may fail to start with Device Manager error Code 10, produce no sound, and leave volume controls or Sound settings unresponsive; microphones, 3D audio, and multichannel configurations are also affected. Organizations have reported that changing multichannel devices to 2-channel mode can restore service, but Microsoft has not released a permanent fix.
KB5124008, which advances Windows 11 25H2 and 24H2 systems to builds 26200.9445 and 26100.9445, respectively, has also been confirmed to disrupt applications using HCS-managed Linux VMs with Plan9 shared folders, including Anthropic Claude Cowork workspace access, and to cause Remote Desktop Services instability. Additional reports cite Explorer crashes or black screens in virtual-desktop and profile-container deployments, File History failures with external drives, and AMD Radeon driver timeouts. Microsoft is investigating the issues; enterprises should test the updates against USB audio, VDI, RDS, Linux VM, backup, and AMD-dependent workflows while weighing mitigations against the updates' security fixes.

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11 events from the most recent confirmed update back to the earliest known activity.
Microsoft released the out-of-band Windows update KB5129195. It resolves the HCS-managed Linux VM Plan9 host-folder sharing issue and partially resolves USB Audio Class 1.0 failures affecting 8-channel and 3D-audio configurations; other USB-audio and Remote Desktop Services issues remain under investigation.
Microsoft released the mandatory September 2026 Windows 11 security update KB5124008, updating 25H2 systems to build 26200.9445 and 24H2 systems to build 26100.9445. The September security release also included KB5124012.
Microsoft previously addressed a USB-audio problem triggered by the KB5050094 optional preview cumulative update for Windows 11 24H2. The issue caused audio playback failures and Code 10 errors involving USB audio device drivers.
Users reported AMD Radeon driver timeouts, black screens, freezes, missing displays, and recurring driver failures after installing KB5124008. Affected reports included several RX 6000, 7000, and 9000-series GPUs, and some users said uninstalling the update resolved the issue.
Users reported that File History stopped detecting connected external backup drives after KB5124008 installation, and some said uninstalling the update restored functionality. Microsoft had not confirmed the regression at the time of reporting.
Microsoft said it was investigating reports that KB5124008 causes Explorer.exe to crash shortly after sign-in, leaving users with black screens and preventing normal desktop, taskbar, Start menu, and File Explorer operation. Reports particularly involved virtual desktop deployments using profile-container products such as Citrix UPM, FSLogix, Horizon, and ProfileUnity ProfileDisks.
Microsoft confirmed that KB5124008 can cause Remote Desktop Services instability, frequent connection failures, and sign-in problems, including systems stalled at the Remote Desktop Configuration dialog. Affected environments can also experience unresponsive File Explorer, a broken MMC, and a continuously loading Windows Update page.
Anthropic stated that the Plan9 regression prevents Claude Cowork's Linux guest from mounting its host shared filesystem and accessing local workspace files. Reinstalling Claude does not resolve the issue, while Claude Code is unaffected.
Microsoft confirmed that KB5124008 disrupts applications using HCS-managed Linux virtual machines with Plan9 shared folders, preventing affected guests from correctly sharing host folders. Standard Hyper-V VMs not using Plan9 are unaffected.
Microsoft associated some of the audio failures with multichannel configurations, including 3D audio and 8-channel modes. Switching an affected device to 2-channel mode restored audio for some users, while Microsoft also recommended alternate hardware where needed.
Microsoft confirmed that KB5124008 and KB5124012 can cause USB Audio Class 1.0 devices on Windows 11 24H2 or later to fail to start or produce audio. Affected systems may show a Device Manager Code 10 error and have unresponsive volume controls or Sound settings.
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